CRM Manager

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CRM Manager

JC OrthoHeal Private Limited is looking for ‘CRM Manager’ to grow our footprints.

JC OrthoHeal Private Limited is a leading Med-Tech innovation company committed to transforming orthopedic care through cutting-edge technologies and advanced immobilization solutions. With a growing global footprint, we design, manufacture, and deliver orthopedic products that enhance patient comfort, recovery, and outcomes.

About the Role:

We are seeking a proactive and detail-oriented CRM Manager to lead our customer relationship management initiatives at the Manjusar plant. The ideal candidate will play a key role in maintaining strong customer relationships, streamlining communication workflows, and ensuring customer satisfaction across domestic and international markets. This role involves close collaboration with cross-functional teams to support sales growth and retention.

Key responsibilities:

• Oversee the end-to-end use of the CRM platform to track and manage customer interactions.
• Develop and implement CRM strategies to enhance customer engagement, retention, and lifetime value.
• Work closely with the sales and customer service teams to ensure seamless lead and client data flow.
• Monitor and maintain data integrity within the CRM; ensure accurate and up-to-date customer profiles.
• Segment customer data and design targeted communication and marketing campaigns.
• Create regular performance and engagement reports for leadership using CRM analytics.
• Lead automation of key customer lifecycle touchpoints including onboarding, feedback, and re-engagement.
• Support domestic and international sales teams with CRM-driven insights and tools.
• Train internal stakeholders on CRM usage and best practices.
• Coordinate with IT and external vendors to enhance CRM functionalities as needed.

Qualifications:

• Bachelor’s or Master’s degree in Business Administration, Marketing, or a related field.
• 4–6 years of experience in CRM management, preferably in manufacturing or medical devices.

Skill:

• Proficient in CRM tools such as Zoho CRM, Salesforce, or equivalent platforms.
• Strong analytical mindset with experience in handling large datasets.
• Excellent communication and collaboration skills.
• Ability to multitask in a fast-paced, team-oriented environment.
• Knowledge of customer journey mapping and campaign automation.

Preferred:

• Experience in medical device industry or B2B healthcare market.
• Familiarity with compliance standards in healthcare (e.g., MDR, ISO 13485).
• Certification in CRM platforms (e.g., Zoho CRM Admin, Salesforce Admin).