Customer Success Specialist (International Market)
JC OrthoHeal Private Limited is looking for ‘Customer Success Specialist (International Market)’ to grow our footprints.
| JOB ID: | OHSM251101 | Job family | Marketing & Sales |
| Position Title | Customer Success Specialist (International Market) | Job Type | Full Time |
| Location | Akota, Vadodara | Nature of Work | On-site |
| Company Name | JC OrthoHeal Private Limited | Updated on | 15.11.2025 |
About Company:
JC OrthoHeal Private Limited is the leading Medical Technology (Med-Tech) company that specializes in the orthopaedic medical devices. We relentlessly strive to intensively research and innovate technologies by discovering newer horizons of potential solutions for improving patient-care and state-of-the-healthcare.
We specifically emphasize on improving the experience for post-operative orthopaedic recoveries while also discovering, inventing and enhancing the potentials for comfort and convenience in healthcare. Leveraging our knowledge and technology OrthoHeal has flourished as a company with several innovative products with disruptive technologies under the brand-name FlexiOH.
It has been an interesting experience, an evolution almost. The humble origins from an Indian farmers family that led to a revolutionary orthopaedic innovation and ultimately manifested into a promising start-up healing fractures around the world, comfortably!
Position Overview:
The Customer Success Executive will be responsible for connecting with potential international Customer, sharing detailed product information, and providing post-sales support for OrthoHeal’s products. The role requires excellent communication in English, sound product understanding, and the ability to build trust and long-term relationships through professional and empathetic communication.
Key responsibilities:
- Conduct international outreach calls to potential customers, clinics, and healthcare professionals to introduce OrthoHeal’s products and solutions.
- Handle inbound and outbound calls to assist customers with product information, usage guidance, and after-sales support.
- Explain product features, benefits, and usage with a clear understanding of medical terminology and orthopaedic device applications.
- Maintain accurate call records, lead data, and follow-up reports in CRM systems.
- Demonstrate strong convincing and interpersonal skills to engage customers effectively.
- Address customer concerns with empathy and a psychologically attuned approach to ensure satisfaction and trust.
- Gather feedback from customers and healthcare professionals to help improve product communication and service quality.
- Stay updated on new product launches, device specifications, and MedTech advancements.
Qualifications & Experience:
- Bachelor’s degree in Science, Biomedical or related field is preferred.
- 3–6 years of experience in international calling, tele-calling, or customer support (Experience from medical device or healthcare sector is added advantage).
- Fluency in English is a must and other language knowledge would be an added advantage.
- Excellent communication, persuasion, and interpersonal skills.
- Good understanding of medical device functionality and ability to explain clinical aspects clearly.
- Skilled in reporting, documentation, and CRM software.
- Empathetic, confident, and psychologically aware communicator with a customer-centric mindset.
- Ability to handle outreach targets while maintaining professionalism and service quality.
Skill & Competencies:
- Customer Outreach & Relationship Building
- Product Explanation & Demonstration
- Inbound & Outbound Call Management
- Medical Device Knowledge
- Communication & Persuasion
- Emotional Intelligence & Psychological Awareness
- CRM & Reporting
- Problem Solving & Service Orientation